Hours of Operation & Liquor License Restrictions:
Our hours of operation are seasonal - please refer to our website to see our current opening hours. Wild Estate & Wild on Waiheke holds both an On-Premise and Off-Premise Liquor license and we operate a bar and restaurant facility, therefore we do not allow or have a license for BYO. Our On-license operates from 9 am to midnight, 7 days per week (subject to current hours of operation - these hours can be extended within our license restrictions for large prebooked groups of 40+).
Upon enquiring, Wild On Waiheke will send through the package deal that best suits your size group. In addition to this they will either attach a SAMPLE itinerary for an idea of timings, or put together a PERSONALISED itinerary which will be tentatively booked in for your consideration. Unless otherwise stated all tentative reservations will be held for up to 3 days after which the booking will be reopened to the public for purchase on a first in first served basis. We have two booking types including Casual Bookings for groups of 10 or less, and Function Bookings for groups of 14+.
Upon confirming, For Casual Bookings (10 or less) full payment is required for activities, and lunch can simply be selected and purchased from the Restaurant Menu on the day. Bookings are final, and this is what will be charged regardless if less people turn up on the day as we have turned down other clients to reserve this booking for you (See booking numbers below for more information). Online bookings are opened up 3 weeks in advance.
Upon confirming, For Function bookings (>14 pax) a 50% deposit of the full event is required based on your estimated numbers to secure bookings, with payment within 3 days. No booking is confirmed until full deposit is paid. We will request your final guaranteed numbers 3 weeks prior to the event date with your balance invoice adjusted accordingly, and due within 3 days of final numbers received unless otherwise stated (See Booking Numbers below for more information). We allow for maximum 10% variance from your booked numbers - any drop more than 10% will be charged for. Your Guaranteed Number is final, and what is charged regardless if less people turn up on the day, as we will have already completed all administration, including rostering staff, ordering your food, creating activity schedules, plus payment to third party providers on your behalf based on your final numbers provided. Failure to provide Guaranteed numbers within 2 weeks of the event will result in charging your original booked numbers, or cancellation with no refund. Your bar tab is due for full payment on the day - please note as these are one-off events without signed Personal Guarantees or trading terms, we cannot invoice for bar tabs to be charged on account. All bar tabs are to be paid by credit card on the day, with full GST receipt provided upon payment.
Please estimate carefully. Both Activities & Menu options have minimum and maximum number requirements to enable us to offer them to you. The activity program and number of tables/seats in our Restaurant is reserved for you based on this estimate provided, however we do plan the event based on up to a 10% variance of your original estimated numbers. As above, and final numbers more than 10% variance will be charged. Likewise if numbers increase more than 10% we may not have the capacity. Any additional time, tables/seats, or updates of Menu required will be subject to availability and any price difference will apply. Once the deposit has been paid, should you find your numbers change significantly leading up to the final numbers due date - do get in touch as early as possible as we will endeavor to accommodate you as best we can, however this is subject to a $150 administration fee per change to rework the booking.
BOOKINGS MUST BE ON TIME:
Due to the high demand for our Restaurant & Activities, the confirmed start time & finish time will be confirmed at the time of booking, therefore please arrive 10 minutes prior to check in. For late arrivals, Wild on Waiheke reserves the right to:
Reduce the time of your event (ie if turn up late, your finish time remains as booked)
Charge additional costs to cover extra requirements (this is subject to staff & booking availability and cannot be guaranteed)
Cancel the booking with no refund.
All prices are subject to seasonal increases.
Internet Banking: Our preferred payment method, NO card fees apply. Payable to Wild on Waiheke Ltd.
Credit Card: Visa, Mastercard & Amex incur a 3% surcharge via Stripe for Processing Invoice payments, and 1% Merchant fee for bar tabs paid via credit card in the Restaurant.
CANCELLATIONS & AMENDMENTS:
Bookings are final, therefore please be certain before making a booking. We do not offer refunds should you change your mind, as we have then lost the opportunity to resell to others who can attend.
Casual Bookings (<11 pax): Full payment is required at the time of booking for combo activities. Online bookings become available 3 weeks out from event dates. Please note all bookings are final, therefore no amendments or cancellations are available. If you are unsure, then please do not book as others are happy with these terms.
Function Bookings (>14 pax):
All bookings are final, and we will hold a space based on your estimated numbers. 3 weeks out from your event we will request your final numbers, after which no further amendments and Cancellations are available. Key dates incur special conditions (see above). Final payment is due upon receiving your final numbers 3 weeks prior to your event, to a minimum of 2 weeks prior to your event.
KEY DATES - Friday & Saturdays from Mid November to 24th December
The above key dates are extremely popular and limited to Wild Day out Packages. Wild On Waiheke reserves the right to hold presales of key dates for Wild Day Out packages including both Activity and Restaurant bookings over 40 pax.
We will open up any gaps to smaller parties on 31 October. Feel free to let us know if you'd like to be first informed.
Key Dates Cancellation policy - November to December - if for any reason you need to change your originally booked date, and it is outside the 60 days prior to your booking, your option is to credit this booking to another date within 12 months subject to a $150 rebooking fee. Deposits are non refundable, and no date changes accepted within 60 days of your event. N.B Please take your time to carefully gather the final details once requested as due to the high volume of Christmas functions we are assisting with organising, we allocate 1 planning session per event to include Restaurant floor plans, rostering staff, briefing the Restaurant Manager, Head Chef and Head Facilitator, sending out ferry tickets, rescheduling bus sizes (amongst other things) based on what you've provided, so once complete your numbers are unable to be decreased and any updates. Any alterations will be subject to a $150 administration fee per email update where we have the extra time available to do so.
We have an all weather venue that can host groups up to 80 guests for activities in our downstairs activity zone.
For smaller groups where the weather does not permit activities to proceed in a safe and suitable environment, we provide a 90% refund [excluding merchant fees] on the activities portion. A 10% fee will be charged to cover staffing and administration. Alternatively, you can reschedule to another date with no fee.
GROUPS OVER 80
As the majority of our activities are conducted outdoors, occasionally the weather may prevent us from running the event in a safe and suitable environment. Wild on Waiheke reserves the right to cancel or postpone activities if they feel the conditions are unsuitable for groups over 80. Alternately we may offer to substitute outdoor activities with indoor activities (subject to group size & space availability). If the Restaurant Manager makes a call that the weather is unsuitable to conduct our activities, and the group is too large to hold indoors; the client will have the following options:
Come for lunch anyway, and if unable to do activities on the day, a credit for the activities portion will be provided to be spent on bar tab on the day, or credit on activities payment to come another day (valid 12 months).
For larger groups where we cannot offer an alternative indoor activity, we offer the option to transfer the full event to an alternate date at no additional cost (Minimum 3 days advance notice required).
TRANSPORT: Wild on Waiheke Ltd offer the service of booking your ferries & transfers on your behalf to ensure you allow enough travel time for your booking. We do not take responsibility for those who do not adhere to our advice; hence making you late for your booking, including any transport breakdowns or capacity issues. Any such issues should be taken up with the transport provider. We will of course do everything possible to accommodate you on the day, however it cannot be at Wild on Waiheke's expense. If due to unforeseen circumstances the ferries &/or transfers do not run to schedule, we will endeavor to accommodate you as best we can and sometimes this does have a ripple effect on other reservations that follow, so whilst we always endeavor to run to schedule as best we can, we appreciate your understanding if there are slight variances to the scheduled time on the day due to reasons out of our control.
FERRY & BUS T&C's:
Wild on Waiheke Ltd outsource the ferry and transfers on your behalf, therefore prices quoted are subject to price increases outside our control. You must adhere to our suppliers Terms & Conditions as follows:
The consumption of alcohol is NOT permitted on any buses or vans.
Transfers are under NO obligation to carry drunken or disorderly individuals and there may be occasions where they will refuse access to their vehicles by such individuals.
Intoxicated and drunken behaviour will not be tolerated and unruly passengers causing a disturbance will be asked to leave the vehicle and no refunds will be given.
Passengers who are sick in the bus/van or damage equipment on the bus/van will be charged a cleaning fee of $200.00 which must be paid on the spot to the transfer company.
Hen & Stag Group Additional T&Cs
Now we all know there are pre-wedding celebrations, and then there are STAG DO'S. As we are a family venue here at Wild On Waiheke, we just need to ensure we look after ALL our customers. If you're after a relaxed, casual, friendly do with your mates, then you're more than welcome within guidelines. If on the other hand you're wishing to drink heavily, swear excessively, wear lewd costumes, or have strippers - then I'm afraid we're not the right venue for you, there's plenty of other venues for those occasions and we'd prefer to see you another time. Also due to alcohol health & safety regulations we take these groups for morning bookings only, with departure by 2.30pm.
All Stag & Hen parties are subject to agreeing to our Terms & Conditions above plus a few extras below:
Prebooked only - no walk in Stag & Hen groups will be accepted (we can't have a venue full of Stag & Hen do's, so I'm afraid it's first in first served on a prebooked basis only)
No excessive swearing (please remember we're a family venue, and one day it could be your kids on the next table)
No lewd costumes
Maximum 20 per group
Morning bookings only, departure by 2.30pm
Please just remember that whilst we do offer these parties, it is our right to turn down any booking we don't feel is appropriate for our venue.
To help with New Zealand Health & Safety requirements, we have compiled our Health & Safety Policy, along with our Public Liability Certificates. Simply contact us for a copy should you require them prior to your booking. No charges apply to request this information.
Any additional details over and above our Health & Safety Policy required by your company will charged a $50 administration fee.
When you visit this website or contact us for information, you may be asked to provide and you may choose to provide personal information such as your name and email address. If you provide personal information, your information will be maintained in accordance with the Privacy Act 1993. We may use personal information collected on this website for purposes such as arranging services, individual customer care, mailing our product information, market and product analysis, marketing or general or special offers. The information may be stored, processed, and, if necessary, passed onto other entities within our organisation or our service providers and contractors. The information collected through this website is held and controlled by us, related parties and by contractors who may include third party service providers such as but not limited to email services. You may unsubscribe our marketing emails at any time.
Information collected on this website that is not expressly disclosed by you will be held and used on an anonymous basis. We may track your website usage for the purpose of collecting information relating to your access to and use of this website using a cookie. A cookie is a small data file that records your website usage and to authenticate that you are permitted to use the website. You can disable cookies at any time by turning them off in your browser. However you may not be able to access some areas of the website and/or some areas of the website may not function properly if you do so.
We endeavour to keep confidential the personal information you provide and to not release it to a third party, except where required by law or as described under clause 2. We will not be responsible for any breaches of security caused by third parties and do not represent that the website is completely secure. If you choose not to provide information, we may not be able to make the full benefits of this website available to you. You may request access to any readily retrievable information held about you and, where that information is inaccurate, ask for it to be corrected.
The information may include your name, address, telephone numbers, information on how you use our products and services (such as information on your browsing activity when visiting this website) and any other information collected in relation to your use of and interest in our products and services.
This privacy notice provides you with details of how we collect and process your personal data through your use of our site wildonwaiheke.co.nz. By providing us with your data, you warrant to us that you are over 18 years of age.
Wild on Waiheke Ltd is the data controller and we are responsible for your personal data (referred to as “we”, “us” or “our” in this privacy notice).
When you visit our website, you may be asked to provide and you may choose to provide personal information such as your name and email address. If you provide personal information, your information will be maintained in accordance with the New Zealand Privacy Act 1993.
Our full details are: Wild on Waiheke Ltd T/a Wild Estate
Email address: email@example.com
Postal address: 82 Onetangi Road, Waiheke Island, New Zealand
It is very important that the information we hold about you is accurate and up to date. Please let us know if at any time your personal information changes by emailing us at firstname.lastname@example.org
WHAT DATA DO WE COLLECT ABOUT YOU, FOR WHAT PURPOSE AND ON WHAT GROUND WE PROCESS IT
Personal data means any information capable of identifying an individual. It does not include anonymised data. We may process the following categories of personal data about you:
Communication Data that includes any communication that you send to us whether that be through the contact form on our website, through email, text, social media messaging, social media posting or any other communication that you send us. We process this data for the purposes of communicating with you, for record keeping and for the establishment, pursuance or defence of legal claims. Our lawful ground for this processing is our legitimate interests which in this case are to reply to communications sent to us, to keep records and to establish, pursue or defend legal claims.
Customer Data that includes data relating to any purchases of goods and/or services such as your name, title, billing address, delivery address email address, phone number, contact details, purchase details and your card details. We process this data to supply the goods and/or services you have purchased and to keep records of such transactions. Our lawful ground for this processing is the performance of a contract between you and us and/or taking steps at your request to enter into such a contract.
User Data that includes data about how you use our website and any online services together with any data that you post for publication on our website or through other online services. We process this data to operate our website and ensure relevant content is provided to you, to ensure the security of our website, to maintain back- ups of our website and/or databases and to enable publication and administration of our website, other online services and business. Our lawful ground for this processing is our legitimate interests which in this case are to enable us to properly administer our website and our business.
Technical Data that includes data about your use of our website and online services such as your IP address, your login data, details about your browser, length of visit to pages on our website, page views and navigation paths, details about the number of times you use our website, time zone settings and other technology on the devices you use to access our website. The source of this data is from our analytics tracking system. We process this data to analyse your use of our website and other online services, to administer and protect our business and website, to deliver relevant content and advertisements to you and to understand the effectiveness of our advertising. Our lawful ground for this processing is our legitimate interests which in this case are to enable us to properly administer our website and our business and to grow our business and to decide our marketing strategy.
Marketing Data that includes data about your preferences in receiving marketing from us and our third parties and your communication preferences. We process this data to enable you to partake in booking our venue or our promotions such as competitions, prize draws and free give-aways, to deliver relevant website content and advertisements to you and measure or understand the effectiveness of this advertising. Our lawful ground for this processing is our legitimate interests which in this case are to study how customers use our products/services, to develop them, to grow our business and to decide our marketing strategy.
We may use Customer Data, User Data, Technical Data and Marketing Data to deliver relevant website content and advertisements to you (including Facebook adverts or other display advertisements) and to measure or understand the effectiveness of the advertising we serve you. Our lawful ground for this processing is legitimate interests which is to grow our business. We may also use such data to send other marketing communications to you. Our lawful ground for this processing is either consent or legitimate interests (namely to grow our business). [NOTE SEE SECTION 4 BELOW]
We do not collect any Sensitive Data about you. Sensitive data refers to data that includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data. We do not collect any information about criminal convictions and offences.
Where we are required to collect personal data by law, or under the terms of the contract between us and you do not provide us with that data when requested, we may not be able to perform the contract (for example, to deliver goods or services to you). If you don’t provide us with the requested data, we may have to cancel a product or service you have ordered but if we do, we will notify you at the time.
We will only use your personal data for a purpose it was collected for or a reasonably compatible purpose if necessary. For more information on this please email us at email@example.com. In case we need to use your details for an unrelated new purpose we will let you know and explain the legal grounds for processing.
We may process your personal data without your knowledge or consent where this is required or permitted by law.
We do not carry out automated decision making or any type of automated profiling.
Our lawful ground of processing your personal data to send you marketing communications is either your consent or our legitimate interests (namely to grow our business).
Under the Privacy and Electronic Communications Regulations, we may send you marketing communications from us if (i) you made a purchase or asked for information from us about our goods or services or (ii) you agreed to receive marketing communications and in each case you have not opted out of receiving such communications since. Under these regulations, if you are a limited company, we may send you marketing emails without your consent. However, you can still opt out of receiving marketing emails from us at any time.
Before we share your personal data with any third party for their own marketing purposes we will get your express consent.
You can ask us or third parties to stop sending you marketing messages at any time by following the opt-out links on any marketing message sent to you OR by emailing us at firstname.lastname@example.org at any time].
If you opt out of receiving marketing communications this opt-out does not apply to personal data provided as a result of other transactions, such as purchases, warranty registrations etc.
DISCLOSURES OF YOUR PERSONAL DATA
We may have to share your personal data with the parties set out below:
Service providers who provide IT and system administration services.
Professional advisers including lawyers, bankers, auditors and insurers
Government bodies that require us to report processing activities.
Third parties to whom we sell, transfer, or merge parts of our business or our assets.
We require all third parties to whom we transfer your data to respect the security of your personal data and to treat it in accordance with the law. We only allow such third parties to process your personal data for specified purposes and in accordance with our instructions.
We are a wholly New Zealand owned and operated company, and do not share your personal data with any international parties. We do not market to international visitors unless you have signed up to receive our newsletters.
GDPR - You may be aware that on May 25, 2018 certain legal changes will come into effect concerning data protection and in the UK & EU. Under the General Data Protection Regulation (or GDPR as it is more commonly known), we are required, as are all businesses that hold your personal data, to provide you with certain information in relation to the lawful grounds for our ongoing processing of your personal data. In order to fulfill that obligation, we have updated our privacy notice that clearly sets out how we collect and process your personal data, for what purposes we use your data, the legal grounds of processing such data, how we keep your data secure and your rights in relation to such data. If you are not happy with any aspect of how we collect and use your data, you have the right to complain to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We should be grateful if you would contact us first if you do have a complaint so that we can try to resolve it for you. https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/
We have put in place security measures to prevent your personal data from being accidentally lost, used, altered, disclosed, or accessed without authorization. We also allow access to your personal data only to those employees and partners who have a business need to know such data. They will only process your personal data on our instructions and they must keep it confidential. We have procedures in place to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach if we are legally required to.
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
When deciding what the correct time is to keep the data for we look at its amount, nature and sensitivity, potential risk of harm from unauthorised use or disclosure, the processing purposes, if these can be achieved by other means and legal requirements.
For tax purposes the law requires us to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for 7 years after they stop being customers. In some circumstances we may anonymise your personal data for research or statistical purposes in which case we may use this information indefinitely without further notice to you.
YOUR LEGAL RIGHTS
Under NZ data protection laws you have rights in relation to your personal data that include the right to request access, correction, erasure, restriction, transfer, to object to processing, to portability of data and (where the lawful ground of processing is consent) to withdraw consent.
You can see more about these rights at: https://www.dia.govt.nz/Spam-NZ-Spam-Law
If you wish to exercise any of the rights set out above, please email us at email@example.com.
You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive or refuse to comply with your request in these circumstances.
We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you.
This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.